Shipping

We can ship to most addresses in the Continental United States. However, we are currently unable to ship to Alaska, Hawaii or US Territories (American Samoa, Guam, Northern Mariana Islands, Puerto Rico and the US Virgin Islands). Please note we are also unable to ship to P.O. Boxes.

We can ship to AFO and FPO military addresses. The shipping transit time quoted will be to a U.S. Military Postal Office. Any additional transit time from there varies by destination and is handled exclusively through the U.S. Department of Defense.

Please note we are unable to offer Next Day or Premium 2 Day shipping services to P.O. Boxes, AFO and FPO military addresses. Orders will be dispatched via our Standard service which takes 4-10 business days.

When all items are in stock your order will be processed within 24-hours and will be shipped via UPS to arrive within 4-10 business days. If an item is temporarily out of stock, you will be advised of the date when more stock is due before you place your order. If there is a further delay we will notify you by email.

Please note that during exceptionally busy times, such as the launch of a catalog or sale, there may be a slight delay in delivery.

Claims for lost outgoing parcels cannot be made until enough time has passed to allow for investigations to be made with our courier, generally 10 business days.

We also ask customers to ensure that they make a claim within a reasonable length of time.

Any items damaged in transit or any discrepancies with orders must be reported within 72 hours of receipt so please check delivery on arrival.

Our checkout pages will calculate the exact postage and packing costs for you before you commit to buy and these will depend on quantities and destination.

 

Free Standard Shipping - Orders over $100
Free Standard shipping is available on orders over $100. Your parcel will take between 4-10 business days to arrive with UPS.

During busy periods or adverse weather this may take longer, in which case we will highlight the delay online whenever possible.

Standard Shipping - Orders under $100 - $8.00
With our Standard service, an order will be delivered within 4 - 10 business days by UPS. These are approximate shipping times and we cannot guarantee a specific shipping time or day.

If your order is under $100, and you do not wish to select one of our premium services, you will be charged $8.00 for each order including those placed on the same day.

Premium 2-Day Shipping - $15.00
With our Premium service, orders placed by 1.30pm EST Monday - Friday will be delivered in 2 business days by UPS. If you order after this time, please allow one more business day.

Please note, Saturdays, Sundays and Holidays are NOT classed as business days. Please select this service from the drop-down shipping option box during the checkout process. We can only offer this service for items that are in stock at the point the order is placed.

Please note, Premium 2-day shipping is not available to P.O. Boxes, AFO and FPO military addresses.

Next Business Day Shipping - $25.00
If you are in a hurry, we recommend upgrading to our overnight UPS service on orders placed before 1.30pm EST Monday - Friday. If you order after this time, please allow one more business day. Using our express service means your order will be with you the next business day.

Please note, Saturdays, Sundays and Holidays are NOT classed as business days. Please select this service from the drop-down shipping options box during the checkout process. We can only offer this service for items that are in stock at the point you place their order.

Please note Next Business Day shipping is not available to P.O. Boxes, AFO and FPO military addresses.

 

We deliver overseas (ROW) and the shipping rate is calculated on our checkout pages before you commit to buy.

 

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