We trust you will be delighted with your purchase from Big Bad Wolf, INC. but if are unhappy with your product for any reason, please send it back to us in the original packaging and we’ll be happy to refund or replace it.

You must return an item within 14 days of your delivery, unused, in perfect condition complete with original packaging intact. We will be happy to refund the original price of the item or send you an exchange. If we discover the returned product does not meet these conditions we reserve the right to refuse a refund on the item. This does not affect your statutory rights.

We strongly advise that a proof of postage certificate should be obtained when returning your order. You are responsible for the item until we receive it at our warehouse.
We regret that postage, packing and insurance are direct costs and cannot be refunded.

Should goods be damaged or faulty please call customer services on 02392 262332 or email

Please include your order details and send returns to:

Big Bad Wolf, INC. Returns
The Lodge
Woodside House
Purbrook Heath Road

Please go to Ts&Cs to see the full refund and returns policy

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